Returns Policy - Change of Mind
You may return most new, unopened and tagged items for a full refund within 30 days. We can not, however, accept returns on hats, tights, socks or swimsuits for change of mind.
If you need to return an item, please visit our physical store or Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Returns Policy - Faulty Items
We offer a repair, replacement or refund in the event previously purchased items exhibit a genuine manufacturing fault, or where we are otherwise required to do so under the Australian Consumer Law.
If you need to return a faulty item, please visit our physical store or Contact Us with your order number and details about the product you would like to return.
Shipping
We can ship most products to virtually any Australian address at a flat rate of $15. Note that there are restrictions on some products, including bags and blazers. These restrictions are noted on each product page.
Pick Up
Purchases may be collected from the physical store during store opening hours in term time. Junior School orders are taken to Junior School and delivered to your daughter's classroom. Please ensure your daughter's class is included on your order.
After Hours collection
For your convenience, we have lockers on the veranda of the Uniform Store. Please include a note on your order that you would like the order oplaced in a secure locker for your collection. We will then let you know the locker code so you can collect the order at your own convenience - any time of the day.